Terms & Conditions

1.Detailed description of goods and/or services

Yarn At ZelLè is a business in the Arts and Craft industry that sells goods.

2.Delivery policy

Subject to availability and receipt of payment, requests will be processed within 2 days and delivery confirmed by way e-mail and a courier tracking number.

3.Return and Refunds policy

The provision of goods and services by Yarn At ZelLè is subject to availability. In cases of unavailability, Yarn At ZelLè will refund the client in full within 30 days. Cancellation of orders by the client will attract a 5% administration fee.

4.Customer Privacy policy

Yarn At ZelLè shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.

5.Payment options accepted

Payment may be made via Visa and MasterCard.

7.Customer details separate from card details

Customer details will be stored by Yarn At ZelLè separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

8.Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).


Yarn At ZelLè takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

10.Country of domicile

This website is governed by the laws of South Africa and Yarn At ZelLè chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.


Yarn At ZelLè may, in its sole discretion, change this agreement or any part thereof at any time without notice.

12.Company information

This website is run by Yarn At ZelLè sole trader based in South Africa trading as Yarn At ZelLè and Surene Palvie as Owner.

13.Yarn At ZelLè contact details

Company Physical Address: 13 Harebell Street; Weltevreden Park; 1709 Email: lauren.ackerman42@gmail.com Telephone: +27845888044

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